Spirit Mountain Yurts - Think twice about buying one

[Dan R-M]

As long as there's a section here for buying a yurt, I figure I ought to give my two cents' worth.

There's not much helpful information on

Spirit Mountain Yurts

in easy reach through google, and I think every additional bit is a benefit to prospective buyers. I got mine second hand, so I had nothing to do with them before I tried assembling mine. Running up against troubles, I emailed and called them looking for specs, instructions, or any kind of advice. No hint of a response.

When I sent an email inquiring about buying one, the response was swift.

That echoes the experiences others have related elsewhere online, in reverse: SMY is great until money is sent, then the problems begin. They've got some fascinating case histories on the Better Business Bureau website.

I'm not saying they necessarily should answer my questions if I never paid them a dime, but that kind of attitude does reflect on their customer service. Especially in contrast to the incredible amount of information

Pacific Yurts

shares, both through their website and over the phone and email, with people who aren't even looking to buy their product.

I can't attest to the SMY product - ours was damaged in a severe windstorm, and needed some rebuilding. Was that the fault of an under-built design? Was is assembled poorly by the first owners? Was it just a freakishly powerful storm? No one's talking.

All I can say is, though they offer one of the cheapest yurts on the market, I think they've got some bad karma to deal with.

They'd go miles toward being a better company if they only communicated.

Hope this is helpful!